
Frequently Asked Questions
Looking for answers? Let us help
To help you prepare for your upcoming adventure, we've put together a list of frequently asked questions. If you can't find the answer to your question here, feel free to reach out to our friendly team – they're always happy to help!
Frequently Asked Questions
Where do I find you?
Wong Shek Pier - Departure Point for Port Island Guides
Our Port Island guides' experiences all start here at Wong Shek Pier, located on Pak Tam Road, Sai Kung, Hong Kong. This pier is situated in the beautiful surroundings of Long Harbour and serves as a key departure point for exploring the remote islands and scenic landscapes of the Sai Kung Peninsula.
Please contact our team on WhatsApp or Email after placing an order, we will be happy to assist you further with the tour details, including information about your specific tour guide for the journey.
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🚇Transportation
① From Diamond Hill Station, take the 96R bus (service available on Saturdays, Sundays, and public holidays).
② From Sai Kung Pier, take the 94 bus (daily service).
③ From Sha Tin Central Bus Terminus, take the 289R bus (daily service).
(It is recommended to use GOOGLE MAP for route planning.)
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🚗Parking
Requires application for restricted area permit)** Parking spaces: Metered parking available. (However, since most boat trips are half-day/full-day activities, there is a chance of getting a ticket.)
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🚿Shower Facilities
Wong Shek Pier has restrooms, and there is also the Jockey Club Wong Shek Water Sports Centre nearby where you can shower.
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🔒Locker Storage
There's no locker storage, it is advised to keep valuable items with you.
What is the check-in time for my trip?
Check-in time: 15 minutes prior to tour starting time.
It is important that you arrive at Wong Shek Pier at your scheduled check in time.
After confirmation of your booking manually by our customer service team, you are required to check in with our team in person at Wong Shek Pier.
Unsure of your check-in time? Please do not hesitate to contact the team on WhatsApp or Email.
Do I need to bring a lunch?
Yes, if you're joining our Port Island Kayaking or Hiking Tour, these trips typically last more than 4 hours. It's up to your discretion whether you need to bring a light snack to keep you refreshed. We encourage you to bring an extra small bottle of water and have a meal before your tour. Although we don't provide lunch, bringing a snack is recommended to keep your energy levels up.
How long is the speedboat ride?
The length of your speedboat ride from Wong Shek Pier to Port Island is approximately 15 minutes. You'll get great views of the red coastline and the surrounding rock formations on the way, but the primary function of the ride is to provide access to the Port Island.
If you are looking for an experience with a longer scenic speedboat ride with our fantastic tour guides, our Geopark Four Sea Arches Volcano Sightseeing Tour in Sai Kung is the perfect speedboat tour, providing a 90 minute on the speedboat admiring the world's largest hexagonal volcanic rock columns and four largest sea arches in east seas.
Can children participate?
Due to the nature of the island, such as the uneven coast terrain, we do have some restrictions on the participation of children. These restrictions are in place to ensure the on-going safety of all our guests and team members.
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Our most inclusive tour for children is our Port Island Encounter and Island Hopping Tour Port Island & Bluff Head, which can host kids as young as 6 years old.
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As for our Port Island Hike and Port Island Kayaking, there are minimum age, weight and height requirements for children. Children must be of the age of 10. All children under the age of 18 years old must be accompanied by a paying parent or guardian for the duration of the trip from check in until return to Wong Shek Pier after the tour.
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If you have any concerns or queries about a child's participation on one of our tours. Please do not hesitate to contact the team on WhatsApp or Email.
What should I wear?
The clothing you should wear depends on the nature of the activity you're participating in. Here are some guidelines for different types of tours:
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Port Island Encounter, Island Hopping, and Hiking Tours
- Wear sturdy, comfortable hiking shoes that provide good support and traction.
- Long pants are recommended to protect your legs from scratches and sun exposure.
- Choose breathable, moisture-wicking clothing with built-in sun protection (UPF) to prevent sunburn. Long-sleeved shirts and pants are ideal.
- Bring a lightweight rain jacket or windbreaker, as weather conditions can change quickly.
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Port Island Kayaking and Snorkeling Tours
- Wear comfortable swimwear that allows for ease of movement.
- Use aqua shoes with good grip to prevent slipping on wet surfaces.
- Wear sun-protective clothing, such as rash guards or swim shirts, to minimize sun exposure.
- For snorkeling activities, ensure you use reef-safe sunscreen that contains non-nano zinc oxide or titanium dioxide. Avoid chemical sunscreens that can harm marine life.
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General Tips
- Bring plenty of water to stay hydrated throughout your activities.
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By dressing appropriately for your activity, you'll be able to enjoy your time on Port Island while ensuring your safety and comfort.
Do I get my money back if it is raining or bad weather condition?
Our Port Island tours are subject to cancellation due to various weather conditions. Strong winds that prevent speedboats from departing, as well as adverse weather such as rainstorms or thunderstorms, may require us to cancel or reschedule tours. We adhere to strict safety standards to ensure the well-being of our guests and team members.
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Cancellation Options
In the event of a tour cancellation due to weather, we offer the following options:
- We will work with you to reschedule for the next available date and time.
- Depending on the terms and conditions of your booking, a full refund may be available.
- If you wish to, we could offer alternative activities, such as a different island tour or a land-based exploration, depending on the weather conditions.
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Additional Assistance
Our reception team and guides are happy to assist you in finding alternative activities in the Sai Kung area. Please check out what Sai Kung has to offer and let us help you plan your day.
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Terms and Conditions
For more detailed information, please refer to our full Terms and Conditions. If you have booked through an agent, you should also review their refund policies.
Read More: Port Island Guides Terms & Conditions